Are you squandering your most valuable corporate assets? T-Impact ensures you don’t!

Thought leaders have been realising competitive advantage from their business processes for decades. The Japanese revolutionised the automotive industry in the 1980s through early adoption of process improvement techniques. Telecom equipment manufacturers such as Cisco did the same in the 1990s. The last few years have seen corporate processes recognised on balance sheets as distinct assets, providing significant intellectual capital and delivering competitive advantage.

Modern Business Process Modelling (BPM) tools automate human tasks and IT systems seamlessly. BPM converts common tasks and steps that before might have seemed haphazard and difficult into easier to control, measured and production-ised processes.

Use of these BPM tools is sparking a revolution in delivery in service industries. The same benefits achieved in manufacturing can now be delivered by experts such as T-Impact in a service environment. It is now possible to create consistent, optimised, semi-automated processes to manage the delivery of consumer and business to business (B2B) services.

These processes might be for something as common as the delivery of a new mobile telephone connection, or maybe delivery of your satellite television service. Alternatively they might manage the ‘on-boarding’ of a new employee to your business. Careful modelling and then in-service management of these processes, coupled with bench-marking and optimisation delivers a more positive and consistent experience for the consumer.

Expectations can be managed more effectively as the processes are under better management control. Processes become closed-loop. This allows far better control of the variables within the process which can be continually refined and improved. This operational optimisation achieves cost efficiencies and operational excellence faster than ever before.

Online collaboration tools enable service industries to maximise the value of their suppliers. Out-sourced service elements can now be incorporated into value propositions within market offerings – much as electronics manufacturers incorporate supplier components into their end products.

Legacy business models will not survive this services revolution. T-Impact is working with leading-edge service delivery improvement technologies that major blue-chip clients are embracing to help drive their service delivery and revenues. If you aren’t analysing and optimising your service delivery processes how will you compete with lean organisations who are? Our solutions enable customers to lead this new service revolution and ensure they maintain and often grow market share in their chosen operating environments.

To connect with T-Impact’s process experts and make sure you don’t get left behind in the service process revolution, contact Keith Mitchell today on 0207 402 0027.